Contact information
Contact Information
Thank you for visiting Rose by NattyB.
We are a small Australian business specialising in personalised gifts and keepsakes and are always happy to assist with any questions regarding orders, products or custom requests.
How to Contact Us
You can contact Rose by NattyB through the following methods:
Website
Please use the contact form available on our website for all general enquiries and order support.
Social Media
You can also reach us via direct message on:
You may contact us directly via email at natmbentley@gmail.com
Customer Support Hours
We aim to respond to all enquiries within 1–2 business days.
Please note response times may be slightly longer during:
- Public holidays
- Peak seasonal periods
- High order volume times such as Christmas and Mother’s Day
Order Enquiries
When contacting us regarding an order, please include:
- Your full name
- Order number
- A brief description of your enquiry
This helps us assist you as quickly as possible.
Custom Order Requests
We welcome custom and personalised order enquiries.
If requesting a custom design, please provide:
- Product type
- Preferred colours or theme
- Names, wording or dates required
- Reference images if applicable
Business Information
Rose by NattyB
Small Australian business specialising in personalised gifts and keepsakes.