Shipping policy

Shipping Policy

Thank you for shopping with Rose by NattyB.
We are a small Australian business specialising in personalised handmade gifts and keepsakes, and we appreciate your support.

Please read our Shipping Policy below for information regarding production, dispatch and delivery times.

Processing & Production Times

As many of our products are handmade and personalised to order, production times may vary depending on:

Product type
Customisation requirements
Current order volume
Seasonal periods and holidays

Most orders are processed and dispatched within 3–10 business days unless otherwise stated on the product listing.

During busy periods such as Christmas, Mother’s Day and other seasonal events, production times may be longer.

Shipping Within Australia

We ship Australia-wide using trusted postal and courier services, including Australia Post.

Shipping costs are calculated at checkout based on:

Parcel size and weight
Delivery location
Shipping method selected

Once your order has been dispatched, you will receive tracking details where available.

Delivery Timeframes

Estimated delivery times after dispatch:

Standard Shipping: approximately 2–8 business days
Express Shipping: approximately 1–4 business days

Please note these are estimates only and may vary depending on your location and postal network demand.

International Shipping

International shipping may be available on selected products.

Delivery times and shipping costs will vary depending on destination country and customs processing.

Customers are responsible for any customs duties, taxes or import fees that may apply.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Rose by NattyB is not responsible for delays, lost parcels or additional shipping charges caused by incorrect address details supplied by the customer.