Terms of service

Welcome to Rose by NattyB.
By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Information

Rose by NattyB is an Australian small business specialising in personalised handmade gifts and keepsakes.

These Terms of Service apply to all visitors, customers and users of our website and services.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

All products are subject to availability.

As many items are handmade and personalised:

Slight variations in colour, placement and finish may occur
Product photos are intended as a guide only
Screen settings may affect how colours appear online

We reserve the right to refuse or cancel any order if:

Incorrect pricing occurs
Product information contains errors
We are unable to fulfil the order
Offensive, inappropriate or copyrighted custom content is submitted

3. Personalisation Responsibility

Customers are responsible for ensuring:

Names, dates, spelling and custom wording are correct
Uploaded images are clear and suitable for printing
All customisation details are reviewed before checkout

Rose by NattyB is not responsible for errors submitted by the customer.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD).

Payments must be completed before production begins.

We reserve the right to update pricing at any time without notice.

5. Production & Shipping

Production times may vary depending on:

Order size
Seasonal demand
Product type

Estimated shipping times are provided as a guide only and may be affected by Australia Post or courier delays.

Rose by NattyB is not responsible for:

Shipping delays once parcels have been dispatched
Lost or stolen packages marked as delivered
Incorrect shipping addresses supplied by customers

6. Returns & Refunds

Please refer to our Return & Refund Policy for full details regarding:

Personalised item returns
Faulty or damaged products
Refund eligibility
Order cancellations

7. Intellectual Property

All website content, product designs, images, logos, text and branding associated with Rose by NattyB remain the property of Rose by NattyB and may not be copied, reproduced or distributed without written permission.

Customers must ensure they have permission to use any uploaded photos, logos or artwork submitted for custom orders.